GCG Ground Services Prepares to Take On New Venture In LIAT Airline Security

October 01, 2018

GCG Ground Services has been tasked with the new unique opportunity to secure the operations for LIAT Airlines. LIAT Airlines had been absent from St. Thomas for some time and chose to return with GCG Ground Services to provide security service for all operational tasks done. 

A select group of agents was assembled to attend a three-part training in which they were equipped with the knowledge they needed to get the job done. GCG Ground Services was on the ground for the landing of the first LIAT Flight to land on Cyril E. King Airport in several months.

The security detail led by Mr. Kerry Rhymer the Safety Coordinator and Jose Bultes, the Operations Manager watched keenly as excited passengers poured out of the aircraft and onto the red carpet.

GCG Ground Services remains confident and up to the challenge of ensuring the safety…

GCG GROUND NEW HANDLERS FOR SUNWING AIRLINES IN JAMAICA

November 07, 2017

On October 2, 2017, GCG Ground Services (Jamaica Dispatch Services Ltd) became the new ground handlers for Sunwing Airlines in Montego Bay and Kingston, Jamaica. GCG will offer full ground handling services to meet the needs in Customer Service, Ramp, Flight Dispatching and Special Needs Passenger handling.

 

Sunwing Airlines is a Canadian based airline primarily offering scheduled and charter flight services from Canada and the United States to destinations within the United States, Mexico, the Caribbean, Central America, South America. They operate a fleet of Boeing 737-800 for all routes.

 

 

Montego Bay is one of Sunwing’s largest destinations averaging approximately 845 flights annually from 15 cities in Canada. GCG Ground stands ready to handle the bulk of these flights which operates during the airlines this winter season November to April.

 

 

Jamaica Dispatch Services Ltd.

May 15, 2017

Keep that “gem” of a smile Kerry-Ann, you are touching hearts!!

13 Jun 2014 Pauline Kerr, a Caribbean Airlines employee had this to say about the customer service she experienced from Kerry-Ann Lewis, Customer Service Agent.
Good Customer Service gets noticed as well....
“I had a most pleasant experience today checking in for the flight to POS. I did not get on but the check in agent Kerry-Ann Lewis was a true Gem....even before she knew I was staff. Her Customer Service was outstanding. Wish we could photocopy her. I would keep the original (smile).”
Keep that “gem” of a smile Kerry-Ann, you are touching hearts!!

VI’s Best Major Airline Serving the Virgin Islands

May 15, 2017

GCG Ground Services’ Delta Team has been voted as the VI’s Best Major Airline Serving the Virgin Islands’.

Once again, GCG Ground Services’ Delta Team has been voted as the VI’s Best Major Airline Serving the Virgin Islands’ in a poll taken by readers of local newspaper “The Virgin Islands Daily News.” The Annual ‘Best of VI Readers Poll’ showcases nominated businesses favoured by consumers in the U.S. Virgin Islands. The voters were able to cast their votes electronically as well as by filling out ballots. The coveted blue ribbon award is displayed prominently within Delta’s Office as a reminder of the hard work and dedication put forth by the above and below wing agents. Both the above and wing agents along with the catering team strive to accommodate the customer through fast, friendly, and effective service. GCG Ground Services Above Wing Delta Team beams proudly with their…